Terms of Service

Terms of Service

Last Updated: 28 April 2021

Thank you for using our website, www.aula-europe.com

Please read these terms carefully before booking accommodation. If you have any questions about these Terms of Service, please contact us to discuss prior to making your booking through contact form on Contact page

  • 1.    About us
    • 1.1.    We are H.I.S. Travel Nederland B.V. (“we”, “us” or “our”) a company registered in the Netherlands. Our company registration number is 34299265 and our registered office is at Arent Janszoon Ernststraat 595E, 1082 LD Amsterdam, Netherlands. Our registered VAT number is NL819275475B01.
    • 1.2.    We operate the website www.aula-europe.com (the “Platform”)
  • 2.    About our service
    • 2.1.    These Terms of Service (“Terms”) are a binding legal agreement between you and us that govern your use of the services available on our website, including the short-term rental of accommodation (“Accommodation Services”). In these Terms, we refer to any property which is available to rent through our Platform as “Accommodation”.
    • 2.2.    The Platform offers an online service which enables Platform users (“Users”) to search for, book and use Accommodation or any other services that we make available from our website (www.aula-europe.com) from time to time (collectively “Services”). Please note that these terms do not relate to any services available from a website other than www.aula-europe.com.
    • 2.3.    We maintain other terms and policies that supplement these Terms, such as our Privacy Policy, which describes our collection and use of personal data.
    • 2.4.    The Services provided by this Platform are not intended to include the booking of pre-arranged package holidays or linked travel arrangements, and only Accommodation listed on our Platform can be booked by Users using our Platform.
    • 2.5.    From time to time, we may permit the booking of services in addition to Accommodation, using our Platform. This may include airport transfers and excursions which are incidental to your stay at the Accommodation. You can book such additional services using the instructions set out on our platform and such services shall be subject to these Terms. 
  • 3.    Registration
    • 3.1.    It is not necessary to register with us to use our Accommodation Services. You can book Accommodation using the on-screen prompts and instructions on our website. 
  • 4.    Making a booking for accommodation
    • 4.1.    You can browse Accommodation using our Platform. Please note that we do not guarantee the availability of Accommodation for any dates that you wish to book, except as set out in this Clause 4. 
    • 4.2.    The current rental charge for Accommodation is set out on our Platform alongside the listing for the Accommodation. Please note that the price for Accommodation may vary according to factors such as demand and peak and low seasons. Therefore, please always check the current price of Accommodation using our Platform.
    • 4.3.    To request a reservation for Accommodation, please follow the instructions and on-screen prompts on our Platform. If you choose to proceed with a booking using our Website, you are required to complete our online reservation form. Your reservation is subject to these Terms and the other applicable polices and terms available on our website including our Terms of Website Use and Privacy Policy which explains how we use personal data which you provide to us. 
    • 4.4.    If the Accommodation you choose has a “Book now” sign alongside the Accommodation details, you can click the “Book now” button to be taken to a web page which include a calendar of availability for your selected Accommodation. If the Accommodation you choose to book does not have the “Book now” sign displayed alongside it, you will need to e-mail our customer service team to confirm the dates on which the Accommodation is available. In either case, your booking is confirmed, subject to the Terms, when you have chosen available dates for the Accommodation, made any requested payments and you have received a booking confirmation from us following your completion of the instructions for booking set out on our Platform. Please note that no booking for Accommodation (and any services) is confirmed until you have received your booking confirmation
    • 4.5.    When you select and book Accommodation and any services, you are agreeing to pay all charges for your booking including the price and any additional fees, as well as any damage deposit, indicated on our Platform for the Accommodation and any services, together with any other items identified during checkout on the Platform (collectively, “Total Fees”). You are also agreeing that our payment services provider may charge and collect any damage deposit identified during checkout. When you receive the booking confirmation, these Terms will apply as a binding contract between you and us for the relevant Accommodation. The timing for making the payment for a booking is indicated on, and will be notified to you, through our website Accommodation booking process and/or any email which we send you to confirm whether Accommodation is available in accordance with Clause 4.4 above.
    • 4.6.    A confirmed booking and payment for Accommodation provides you with a limited licence to enter, occupy and use the Accommodation, as a licensee only, specified in your booking confirmation. We, our agents, or the owner of the Accommodation, retain the right to re-enter the Accommodation during your stay, to the extent: (i) it is necessary for a reasonable purpose, and (ii) consistent with applicable law. 
    • 4.7.    The maximum number of guests permitted to use the Accommodation is as specified in your booking confirmation, and you shall not be entitled to permit any additional persons to use the Accommodation. 
    • 4.8.    You must vacate the Accommodation on the date specified in your booking confirmation and no later than the check-out time specified in your booking confirmation. If you stay past checkout, we, our agents or the owner of the Accommodation have the right to remove you from the Accommodation in a manner consistent with applicable law, including by imposing reasonable overstay penalties.
    • 4.9.    It is always possible that, despite our best efforts, the licence fees or other charges/fees for Accommodation may be incorrectly priced. We will normally check prices before issuing your order confirmation so that, where the rental at your order date is less than our stated price at your order date, we will charge the lower amount. If the current rental charge at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate these Terms and refund you any sums you have paid without any further liability to you, subject to Clause 12.
    • 4.10.    No drinks or meals are included in a booking for Accommodation and all Accommodation is offered on a self-catering basis, unless otherwise expressly stated on our Website.
    • 4.11.    If a damage deposit applies to your Accommodation, this will be charged in accordance with Clause 4.5. Following your booking and prior to the occupation of the Accommodation by the next guest to book the Accommodation, we may deduct an amount from your damage deposit in respect of the cost incurred, or to be incurred, by us to remedy any damage to the Accommodation which occurred during your stay which is not ordinary wear and tear expected from a guest staying at the relevant Accommodation. Examples of damage for the purpose of this clause include (but are not limited to): (i) forcible removal of a fixture, such as a wall-mounted shelf, from its normal position; (ii) heavy marking to flooring which cannot be removed using cleaning products; or (iii) removal of any items from the Accommodation. Subject to any deductions made in accordance with this clause, up to and including 100% of the damage deposit, we will return any balance of your damage deposit promptly following the end of your booking. 
  • 5.    Changes to an accommodation booking 
  • Once you have selected and paid for Accommodation using our Platform and received a booking confirmation, we cannot guarantee that you will be able to make changes to your booking. However, if you do wish to request a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your booking or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we are unable to accommodate the change which you have requested, your booking will remain on the terms of your booking confirmation.
  • 6.    Cancellation of a confirmed booking 
    • 6.1.    As stated in clause 4.4 above, your booking of Accommodation selected using our Platform is confirmed when you receive a booking confirmation from us.
    • 6.2.    If you wish to cancel a booking after you have received a booking confirmation from us, you must contact us using the “cancel a booking” form on the Platform located at Contact Page.
    • 6.3.    You can cancel a confirmed booking for Accommodation at any time. However, the amount of the refund that you will receive depends on how much notice of cancellation you provide to us. This is to cover our costs of cancelled booking, including the decreased likelihood of us securing an alternative booking in the event of late cancellation of an existing booking. 
    • 6.4.    Unless a different refund amount to that set out in this Clause 6.4 is specified in respect of Accommodation which you have booked, the amount of the Total Fees which will be refunded to you if you cancel a booking in accordance with clause 6.2 above depends on how far in advance of your arrival date you cancel and is calculated in accordance with the following provisions:
      • (a)    for cancellations more than 14 days in advance of the arrival date specified in a booking confirmation, the refund due is 50% of the Total Fees;
      • (b)    for cancellations more than 7 days in advance of the arrival date specified in a booking confirmation, the refund due to 25% of the Total Fees; and
      • (c)    in any other circumstances no refund shall be payable to you, on account of the cost to us of a late cancellation of a booking. 
  • 7.     Your Responsibilities
    • 7.1.    You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any accommodation booked using the Platform. For example, this means: (i) you are responsible for leaving the accommodation (and related personal property) in the condition it was in when you arrived, and (ii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
    • 7.2.    In addition to complying with all reasonable directions that we may provide in your booking confirmation or otherwise, you also agree that you will:
      • (a)    keep the Accommodation clean, tidy and clear of rubbish;
      • (b)    not to cause or permit to be caused any damage to:
        • (i)    the Accommodation or any neighbouring property; or
        • (ii)    any property of the owners of the Accommodation or any neighbouring property;
      • (c)    not keep or take any pets or animals into the Accommodation (unless otherwise agreed with us and specified as pet-friendly in the listing for the Accommodation and confirmed in the booking confirmation);
      • (d)    if the Accommodation is part of a building or complex with common parts, not obstruct or leave any objects or waste in any common parts;
      • (e)    not take any property, belongings or personal effects not belonging to you from the Accommodation;
      • (f)    not do or permit to be done on the Accommodation anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to tenants or occupiers of the building or any owner or occupier of neighbouring property including (but not limited to) playing loud music or musical instruments, dancing, entertaining at the Accommodation or moving furniture;
      • (g)    not conduct any illegal or immoral activity from the Accommodation;
      • (h)    not conduct any business or commercial activity whatsoever from the Accommodation; and
      • (i)    not make any alteration or addition whatsoever to the Accommodation or its contents.
    • 7.3.    If you cause any damage to Accommodation during your stay, you are liable to pay us the full costs of remedying the damage, which may be deducted from any damage deposit in accordance with Clause 4.11.
  • 8.    Reviews
    • 8.1.    Following your check-out date, as specified in a booking confirmation, you may leave a review of your Accommodation. We welcome your comments and ask that you leave a review which complies with the content standards set out in our Website Terms of Use. 
    • 8.2.    We do not moderate or routinely assess reviews and therefore are not responsible for the content of such reviews. However, if you believe that a review is unlawful or violates any of our applicable documentation, please contact us and we will look into the matter for you.
    • 8.3.    By submitting a review to the Platform you grant us a non-exclusive, worldwide, royalty-free licence to use your review and any intellectual property rights subsisting therein for the operation of the Platform and the promotion and marketing of our products and services. 
  • 9.    Termination
    • 9.1.    You may terminate this agreement at any time by contacting us in writing to let us know that you wish to terminate this agreement, or by deleting your account. However, please note that if you terminate this agreement when you have made a booking for accommodation using our Platform, your booking will be automatically terminated and the refund that you receive of the Total Fees will be determined in accordance with the provisions of Clause 6.3.
    • 9.2.    Without limiting any of our other rights, we may suspend the performance of the Services, or terminate these terms and conditions with immediate effect by giving written notice to you if:
      • (a)    you commit a material breach of any term of these terms and conditions and (if such a breach is remediable) fail to remedy that breach within 5 days of you being notified in writing to do so;
      • (b)    you fail to pay any amount due under these terms and conditions on the due date for payment;
      • (c)    your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under these terms and conditions has been placed in jeopardy; or
      • (d)    you contravene the content standards or acceptable use provisions set out in our Website Terms of Use. 
    • 9.3.    Consequences of termination
      • (a)    On termination of these terms and conditions you must immediately cease using our website and Services and, in particular, you shall not be entitled to book any accommodation using the “check out as a guest” option, register any account with us, whether by using your original or alternative credentials or use our Services.  
      • (b)    Termination of these terms and conditions will not affect your or our rights and remedies that have accrued as at termination.
  • 10.    Events outside our control
    • 10.1.    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 
    • 10.2.    If an Event Outside Our Control takes place that affects the performance of our obligations under these terms and conditions:
      • (a)    we will contact you as soon as reasonably possible to notify you; and
      • (b)    our obligations under these terms and conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over. 
    • 10.3.    You may cancel these terms and conditions if we are affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the Event Outside Our Control.
  • 11.    Service availability
  • We do not warranty that access to our Services, including our website, will be uninterrupted or error-free. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of our Platform.
  • 12.    Liability
    • 12.1.    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Subject to this, we are not responsible for any loss or damage that you suffer which results from your provision of incomplete or inaccurate information to us, or if you do not comply with any instructions that we provide to you in respect of Accommodation which you book through our website. For example, if you provide an incorrect name when you book Accommodation, then that may prevent us from permitting access to the Accommodation in the event that we are unable to verify your true identity. 
    • 12.2.    Our Accommodation and Services are for private use only. If you use Accommodation or our Services  for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any consequential or indirect losses arising as a result of these Terms, the Accommodation or use or occupancy of the Accommodation (whether such loss arises as a result of negligence or otherwise) and our liability for all losses (with the exception of personal injury or death arising as a result of negligence) will be limited to the cost of obtaining replacement accommodation for the period set out in your booking accommodation or the Total Fees payable by you, whichever is the higher amount.
  • 13.    Communications between us
    • 13.1.    We communicate with you using our Platform, email and SMS/mobile telephone chat function. 
    • 13.2.    When we refer to "in writing" in these Terms, this includes email.
    • 13.3.    Any notice or other communication given by one of us to the other under or in connection with these terms and conditions must be in writing and be sent by email or pre-paid first class post or other next working day delivery service, or email.
    • 13.4.    A notice or other communication is deemed to have been received: 
      • (a)    if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
      • (b)    if sent by email, at 9:00 am the next working day after transmission.
    • 13.5.    In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 
    • 13.6.    The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
  • 14.    General
    • 14.1.    Assignment and transfer
      • (a)    We may assign or transfer our rights and obligations under these terms and conditions to another entity.
      • (b)    You may only assign or transfer your rights or your obligations under these terms and conditions to another person or company if we agree in writing. 
    • 14.2.    Variation. We are entitled to update and modify these Terms from time to time. When we make changes to these Terms, we will post the revised Terms on our Platform and update the “Last Updated” date at the head of these Terms. Your continued access to and use of our Platform shall constitute acceptance of the updated or modified terms. If we make changes to these Terms whilst you are staying at Accommodation and you are required to comply with any updated or changed terms and conditions during your stay, we will notify you by email or by SMS – however, we will only require a modified version of these Terms to apply to your stay if such update and modification is required by laws or regulations which apply to you, us or the Accommodation, or for other sufficiently serious reasons affecting you, us or the Accommodation which we shall explain when we contact you. In all other circumstances, any updates and modification of these Terms will apply to future bookings only. 
    • 14.3.    Waiver. If we do not insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    • 14.4.    Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • 14.5.    Third party rights. The terms and conditions is between you and us. No other person has any rights to enforce any of its terms. 
    • 14.6.    Governing law and jurisdiction. The terms and conditions, and any non-contractual obligations arising out of or in connection with it, are governed by and construed in accordance with the law of England and Wales. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of English law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of our place of business in the Netherlands. If we wish to seek to enforce any of our rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. 

Services